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Customer Service

SHIPPING & DELIVERY

All orders received before 4pm (mon-fri) will be despatched the same day (providing we have the items in stock). Any orders received over the weekend will be sent out on Monday.

Shipping within the UK

Please Note: All carriage charges are calculated automatically by the size and weight of your order and your location(shipping charges will be calculated in the basket before placing your order).

UK Mainland - Standard (1 - 2 days) - FREE OVER £50  All orders will be sent using a standard 1 to 2 day shipping service.

UK Mainland - Economy (2 - 5 days) - FROM 99p  Small orders (under 2kg and 90cm long) will be sent using an economy service, which normally arrives within 2 days (but maximum can be 5 days).

UK Mainland - Next working day -  All orders will be sent using a 'Next Working Day' signed courier service.

UK Mainland - Saturday Delivery -  All orders received before 4pm on Friday will be sent using a 'Saturday' signed courier service.

Scottish Highlands & Islands - up to 3 days - All orders will be sent using Royal Mail where possible, or via a standard courier service (see list of postcodes below)

Isle of Wight & Isle of Man - Standard -up to 3 days - All orders will be sent using Royal Mail where possible, or via a standard courier service

Northern Ireland & Channel Islands - Standard -up to 3 days - All orders will be sent using Royal Mail where possible, or via a standard courier service

Shipping Outside the UK

Europe and the Rest of the World - Depending on the size and weight of the order and your location, via Air Mail or our international courier service.

Please Note: If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by the customer. You should note that customs policies vary widely from country to country. Thunderpole therefore, advise each customer to contact their local customs office for further information.